Frequently Asked Questions
Answers to common questions, directly from the artist, Ulrika Gedin.
Original Paintings
How can I purchase an original painting?
You can purchase original paintings directly through my website using secure checkout. For personal assistance or questions about available artwork, you're always welcome to contact me by email.
Do your original paintings come framed and ready to hang?
Some paintings are framed and others are unframed, as stated in each artwork description. All original paintings arrive ready to hang.
Can you help me choose the right painting for my home?
Absolutely! I can help you with size, colours and placement. Simply send me photos of your space for personal advice. I can also create a digital mockup showing how a painting might look on your wall.
Can I see your paintings in person?
I occasionally take part in art fairs and exhibitions where you can see my paintings in person. My private studio isn't open to visitors, but you're very welcome to explore my artwork through photos and videos on my website and social media.
If there's a particular painting you'd like to see more of, just get in touch! I'll be happy to send you additional photos or videos.
Do you accept commissions for custom paintings?
Yes! I create commissioned paintings in my own artistic style, tailored to your preferred size, colours and subject. You can learn more about the process and prices on my Custom Artwork page.
Fine Art Prints
What is the difference between an original painting and a fine art print?
An original painting is a unique artwork created entirely by hand. My fine art prints are created from high quality photographs of my original paintings, professionally printed on premium art paper. They offer a more accessible way to enjoy my art while preserving the beautiful details of the originals.
What is the difference between a fine art print and a poster?
Fine art prints are printed on high quality art paper, designed to preserve their colours and details for many years.
Posters are often mass produced on thinner, standard paper, sometimes with lower image resolution and print quality.
Do fine art prints come framed or unframed?
All my fine art prints are currently sold unframed, allowing you to choose a frame that suits your home and personal style.
Shipping & Orders
Where do you ship, and how much does it cost?
I ship artwork to selected international destinations.
Original paintings: Free shipping within the EU, including complimentary delivery and professional installation on the Costa del Sol. For other countries, please contact me for a shipping quote.
Fine art prints: Free shipping to the EU, UK and USA. For other countries, please contact me to discuss shipping options.
How long does delivery take?
Original paintings: 7 to 10 business days within the EU. For other destinations, please contact me for an estimate.
Fine art prints: 7 to 13 business days to the EU, UK and USA, including production time. For other destinations, delivery times can be provided upon enquiry.
How is my artwork packaged for delivery?
Original paintings: Carefully wrapped, with extra protection around edges and corners, and securely boxed for tracked courier delivery.
Fine art prints: Professionally packaged by my printing partner using protective, sustainable packaging and tracked delivery.
What payment methods do you accept?
You can pay securely using major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All available payment options are displayed at checkout.
What happens if my artwork is lost or damaged during shipping?
Please contact me as soon as possible if your artwork arrives damaged or appears to be lost. For damage, please include photos of the artwork and packaging.
I'll investigate with the courier and arrange an appropriate solution at no additional cost to you.
Will I have to pay customs duties or additional fees?
Original paintings: No customs duties within the EU. Outside the EU, import taxes or customs fees may apply. These are the customer's responsibility, and I can help estimate the costs.
Fine art prints: Import taxes or customs fees may apply to deliveries outside the EU. Any applicable charges are the customer's responsibility.
Returns & Refunds
Can I return an original painting or a fine art print?
Yes! You have 14 days from receiving your artwork to request a return, including fine art prints made to order.
Return shipping costs are the customer's responsibility. Please contact me for return instructions and the correct address. Prints should not be returned directly to the printing partner.
Can I cancel or return a commissioned painting?
Each commissioned painting is created especially for you, based on your chosen size, colours and subject. For this reason, completed commissioned paintings are not eligible for standard returns.
If you wish to cancel your commission before completion, please contact me as soon as possible. A 30% nonrefundable deposit is required when confirming your order, as stated in your quotation.
How do I request a return or refund?
Email me at info@ulrikagedin.com within 14 days of receiving your artwork, including your order number and stating that you wish to return it. No reason is required.
I'll provide return instructions and the correct address. You then have 14 days to send the artwork back, carefully packaged.
Refunds are made to your original payment method within 14 days of your request. I may wait until the artwork has been returned or you've provided proof of return.
If your artwork arrives damaged or faulty, please contact me so I can arrange a suitable solution at no additional cost to you.